Advanced DCIM Software Support

DCIM software support means we do much more than just install your system.

We actively help you manage it, improve it, and scale it for the future. Your system continuously monitors your infrastructure and allows you to respond to all critical alerts. Our experts guide your internal team through every challenge. We ensure your system continually optimises performance and capacity. Our technical support is hands-on, proactive, and built for your long-term success.

Ongoing support protects your DCIM investment and guarantees maximum operational value over time.

• Proactive Monitoring: Sensorium™ watches environment sensors, power, access control, and assets in real time. This ensures problems are flagged early.
• Performance Optimisation: We analyse your usage, alarm logs, and patterns. We recommend improvements that cut risk and boost efficiency.
• Capacity Planning: We help you forecast future growth. We model your power, space, and cooling needs accurately.
• Problem Prevention: Our site audits and alarm-trend reviews identify weak spots. This prevents them from turning into costly downtime.
• Energy Efficiency: We benchmark energy usage and suggest best practices. We help you reduce costs through smarter infrastructure use.

Here is a breakdown of what our DCIM technical support includes:

Our UK-based trained engineers deliver expert support primarily through telephone or secure remote access. We will attend site if your support contract requires it. We actively work with your trained staff to continuously tune and optimise your DCIM system.

We audit your historical alarm logs routinely. Actively identifying critical trends and abnormal patterns. Based on this analysis, we then recommend targeted technical improvements.

We actively set performance targets with you. Our team then reviews all your key metrics regularly. Following this review, we provide clear guidance on improving efficiency, redundancy, and data granularity.

We offer flexible support options, ranging from telephone assistance during normal business hours to full 24/7/365 coverage within the UK. We guarantee clear escalation paths for any urgent technical issues. Depending on your contract, we also provide same-day attendance when necessary.

We do not just fix problems—we actively help your DCIM system evolve. As your business grows, we swiftly adapt your DCIM configuration to match. We continuously propose updates, best practices, and improvements to align with your changing needs.

We partner with your team to analyse your current situation and implement a defined support lifecycle tailored to your goals.

• Understand Your Setup: We audit your existing DCIM deployment, architecture, and operational practices.
• Define Objectives: We set targets together — resilience, energy efficiency, uptime, etc.
• Deploy Support: We put in place regular check-ins, monitoring, and improvement cycles.
• Review Regularly: We run performance reviews, update reports, and revise our recommendations.
• Adapt as Needed: We scale our support as you grow or change. This ensures your data centre remains efficient, resilient, and ready for future growth.